Welcome to the website of Chrisleigh Medical Supplies (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services, and form a legal agreement under the laws of the Province of Ontario, Canada.

By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Business Information

Chrisleigh Medical Supplies is a Canadian-owned medical and laboratory supply business operating in compliance with the Consumer Protection Act, 2002 (Ontario) and applicable federal laws such as the Canada Consumer Product Safety Act and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Eligibility and Use of the Website

• You must be at least 18 years old or the age of majority in your province/territory to place an order.
• You agree to provide accurate, current, and complete information when placing an order.
• You agree to use this website lawfully and not to disrupt its operations or misuse its content.

3. Products and Orders

• Product descriptions and images are for informational purposes only. We do our best to ensure accuracy but do not warrant that all details are error-free.
• Product availability and prices are subject to change without notice.
• Orders may be cancelled or refused if fraudulent, incorrect, or in breach of these Terms.

4. Payment and Taxes

• All prices are in Canadian Dollars (CAD) unless otherwise stated.
• Applicable federal and provincial sales taxes (e.g., HST in Ontario) will be added at the checkout.
• We accept major credit/debit cards and other secure online payment methods.

5. Shipping and Delivery

• We ship to customers across Canada. Estimated delivery timelines are provided at checkout.
• Shipping delays caused by carriers, weather, or customs are beyond our control.
• Risk of loss transfers to you once the package is delivered to the carrier.

6. Returns and Refunds

You have the right to request a return or refund under Ontario’s Consumer Protection Act. Please refer to our:

• Return & Exchanges page for more information.

Note: Certain medical products are final sale due to health and safety regulations.

7. Faulty or Recalled Products

We take safety seriously. If a product is recalled or found to be defective, we will:

• Notify affected customers.
• Offer a refund, replacement, or credit.
• Comply with Health Canada’s recall protocols.

See our Recall Policy for details.

8. Limitation of Liability

To the fullest extent permitted by Ontario law, Chrisleigh Medical Supplies shall not be liable for indirect, incidental, or consequential damages. Our maximum liability is limited to the purchase price of the affected product.

Nothing in these Terms limits your statutory rights under the Consumer Protection Act (Ontario) or other applicable Canadian laws.

9. Privacy Policy

We collect, use, and store your information in accordance with PIPEDA and applicable provincial privacy laws.
Please see our Privacy Policy for more.

10. Intellectual Property

All content on our website (text, logos, images, etc.) is the property of Chrisleigh Medical Supplies and may not be used or reproduced without written permission.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be subject to the exclusive jurisdiction of the courts in Toronto, Ontario.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Any updates will be posted on our website with the updated effective date. Continued use of our site after changes means you accept the new Terms.